CX Expert

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How to Build a NOC

A NOC or network operations center is a centralized location where IT management technicians directly support the efforts of remote monitoring and management. NOC services are heavily utilized in IT spaces and in-service delivery...

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How to be a Servant Leader

Who is a servant leader? What is a servant leader? Do you work for a servant leader? Are you a servant leader? Do you know how to become a servant leader? Those are some...

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Lead Your Team – Don’t Just MANAGE Them

I’ve recently taken on a new role. In my new organization, there is definitely a greater focus on leaders and leadership so I thought that this old post from CXMaster was worth reviving. OK –...

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Why Customer Feedback Matters in 2019

This post originally appeared on CXMaster but it seemed very appropriate and worth sharing again. There are many ways of learning what is essential in your business.  However probably the most powerful and least...

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What are the Elements of a NOC?

Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for the...

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The Helpdesk

What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems.  There are many different types of helpdesks and they are called by a variety...