Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies that are getting into...
This post was initially published on CX Master but has been refreshed based on changes in technology and terminology. I’ll leave the title so that people can find it, but I agree with Nuancy’s...
What do you understand by customer experience? My understanding of customer experience is the customer’s cumulative attitude and feelings towards the interactions and quality of services provided by the supplier or the supplier’s employees....
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. There are many different types of helpdesks and they are called by a variety...
A network operations center (NOC) is the central point of monitoring for your network. It helps to ensure uptime in your business. NOCs are not limited to networks. They can provide visibility into systems...
This post was initially published on CX Master. It has been updated to take into account changes in technology and current operating practices. There is a great quote that goes like this – “If...
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