Lead Your Team – Don’t Just MANAGE Them
I’ve recently taken on a new role. In my new organization, there is definitely a greater focus on leaders and leadership so I thought that this old post from CXMaster was worth reviving. OK –...
Monthly Archive: February 2019
Why Customer Feedback Matters in 2019
This post originally appeared on CXMaster but it seemed very appropriate and worth sharing again. There are many ways of learning what is essential in your business. However probably the most powerful and least...
Using an Erlang ‘C’ Calculator in the Call Center
This post was originally published on CX Master but it has been updated with additional information. Erlang ‘C’ is a Nobel winning formula used in the Call Centre and Operations industries to determine the...
What are the Elements of a NOC?
Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for the...
Recent Comments