KPI’s and the Importance of Measurements (part 2)
This post was initially published on CX Master but has been refreshed based on changes in technology and terminology. I’ll leave the title so that people can find it, but I agree with Nuancy’s...
Category: KPI
KPI’s and the Importance of Measurements
This post was initially published on CX Master. It has been updated to take into account changes in technology and current operating practices. There is a great quote that goes like this – “If...
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