Why the Right Help Desk Software matters
This post was originally published on CX Master. If you want to invest in customer support software such as Freshdesk, you may be wondering if the cost of the software will pay off. It...
Category: Tools
Using an Erlang ‘C’ Calculator in the Call Center
This post was originally published on CX Master but it has been updated with additional information. Erlang ‘C’ is a Nobel winning formula used in the Call Centre and Operations industries to determine the...
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