This post was originally published on CX Master. It has been updated to reflect current market conditions and industry research. Most people have the wrong view of customer journey mapping, and that is why...
This post was originally published on CX Master. It has been updated to take into account changes in technology and current research. You can’t feel it, you can’t see it, you can’t touch it,...
Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for the...
Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies that are getting into...
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. There are many different types of helpdesks and they are called by a variety...
A network operations center (NOC) is the central point of monitoring for your network. It helps to ensure uptime in your business. NOCs are not limited to networks. They can provide visibility into systems...
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